RISER RECLINER WARRANTY AND SUPPORT
5-year warranty. Direct support before and after purchase.
When you choose a riser recliner chair, the warranty and support matter as much as the functions. Sollevita is not simply sold and delivered: it is made in Italy by La Castellana, and the Sollevita Team supports you from the consultation through to everyday use, remaining a direct point of contact over time.
Every Sollevita is covered by a 5-year commercial warranty on every component, according to the conditions communicated with the order. Original spare parts that are always available, tutorials, support by video call and a modular construction with easily accessible components make it possible to step in with guidance, targeted replacements or technical support when needed.
EVERYTHING THAT CONTINUES AFTER DELIVERY
Warranty and support for your riser recliner, in a single system
With Sollevita, the 5-year warranty comes with direct, expert support. You can count on original spare parts that are always available, support by video call and technical interventions when needed. You are looked after by the Sollevita Team: people who know the chair in every detail and accompany you from your choice through to everyday use, with the same attention before and after delivery.
5-year warranty
on every component
Every Sollevita is covered by a 5-year commercial warranty on every component: frame, mechanisms, motors, padding and upholstery. This cover is designed to stay with you over time, for a product that becomes part of your daily life. The warranty follows the terms set out in the purchase documents. All the rights that consumers have under the law remain fully valid.
Direct support
from the Sollevita Team
You speak directly with the Sollevita Team, not with an external call centre. You receive a first reply within 24 hours and the support that suits your request: an explanation, a video call, a spare part sent to you or a technical intervention. From the first report to the resolution, you have a point of contact who knows the chair and follows every step with care.
Spare parts available
and modular structure
All original Sollevita spare parts are always available: handset, battery, covers, wiring, control units and mechanical or electrical components. It is a company choice that has been in place for years, to ensure continuity of support. The modular structure makes the parts easier to access, so the component concerned can be identified and replaced in a targeted way.
Support by video call
and tutorials
Video tutorials and video calls help you get to know Sollevita and use it in daily life. The Sollevita Team can guide you, a family member or the person providing care through using the handset, the adjustments, the wheeled base and the removable components. You can show the situation directly and receive step-by-step guidance; technical interventions remain the responsibility of qualified personnel.
Return within 30 days
of delivery
For purchases made at a distance, you can request a return within 30 days of delivery, even if Sollevita has been prepared to suit your needs. This option is designed to let you approach the choice with greater peace of mind. The Sollevita Team handles the request and clarifies the return requirements, collection arrangements, any costs and the refund, according to the purchase conditions.
A DIFFERENCE THAT STARTS WITH THE CONSTRUCTION
A chair designed to make servicing simple
Sollevita’s modularity is not only about making transport and access to the room easier. The backrest, armrests, covers and other modules can be removed; wiring, control units and control components are arranged so that they can be reached easily. This design makes technical servicing of the electric riser recliner more precise and allows the work to focus on the part concerned, without treating the product as a single block.
The Sollevita Team’s technical service is always available to arrange the necessary interventions with qualified personnel, without you having to deal with repairs yourself.
CONTINUITY, RELIABILITY AND RESPONSIBILITY
The people who make Sollevita keep taking care of it
Sollevita is made by La Castellana, an Italian company active since 1969 with more than 20,000 customers served. The frame and motor system are designed to be sturdy and reliable over time. According to La Castellana’s internal data, less than 1% of the chairs sold require a technical intervention. The most frequent requests concern the handset, the component most exposed to accidental drops and knocks; interventions on the frame and motors, by contrast, are very rare.
This reliability does not make the service any less important. When needed, original Sollevita spare parts are always available, the components are easily accessible and the Sollevita Team can carry out targeted interventions. It is a concrete difference compared with many standard riser recliners: Sollevita continues to be looked after directly by the people who make it.
Sollevita technical dossier
Sollevita’s construction features and regulatory documentation. Class I medical device under Regulation (EU) 2017/745 (MDR), with CE marking and EU Declaration of Conformity. For the Swiss market, the requirements set by Swissmedic have also been fulfilled. The technical and regulatory documentation is available through the Sollevita Team.
3 steps to define the perfect Sollevita for you
Sollevita comes fully equipped for home care. Our job is to understand whether it can meet your needs and to guide you clearly before, during and after delivery.
Tell us about yourself
Tell us about your needs, or those of the person who will use Sollevita. Height, weight, hours spent in the chair, level of independence and daily needs help us understand how the product will be used every day.
Let's assess together whether Sollevita is right for you
The Sollevita Team listens to your needs, explains every function and assesses sizes, weight capacity and how the chair will be used. We explain precisely whether and how Sollevita can meet the needs of the person and their daily life.
Delivery and support
We arrange delivery and a complete explanation of the product, so that you get to know all of Sollevita’s functions and use them correctly. After purchase, the Sollevita Team remains your direct point of contact for warranty, spare parts, tutorials, video calls and technical support over time.
The right choice starts with a conversation
For such an important choice, talk to the people who make it. Write to us: the Sollevita Team will reply to you directly, not a call centre. Our advisers know the chair inside out, from the mechanisms to the adjustments, and they listen to you to offer clear explanations, technical expertise and personalised advice.
- Free consultation
- Reply within 24 hours
- Direct contact with the manufacturer
Frequently asked questions
Answers on support by video call, warranty and spare parts
A direct point of contact matters before and after delivery. Here you can find out how to get explanations, what the warranty covers and how support requests are handled.
How does the Sollevita Team’s support by video call work in practice?
Support by video call connects you directly with the Sollevita Team: you can show the chair, ask questions and receive explanations while you use the functions provided. It is a help for you, for a family member or for the person providing care, even after the first explanation of the controls. You don’t need to wait for a fault: questions about the adjustments, the wheeled base and the removable components can all be cleared up. Tutorials complement the personal contact; technical tasks that require a professional remain the responsibility of qualified personnel.
Who handles the request, without going through a call centre?
You are answered by the Sollevita Team, people with first-hand knowledge of the chair’s construction and adjustments. Support is linked to the manufacturer La Castellana, active since 1969, and not to a call centre outside the project. The request is followed from the first explanation through to the solution: the Sollevita Team arranges support by video call, identifies any spare parts required and coordinates the technical intervention when needed, remaining a clear point of contact for you and your family.
What does the five-year commercial warranty cover?
Sollevita is covered by a five-year commercial warranty on every component, according to the purchase conditions: frame, mechanisms, motors, padding and upholstery. This cover is in addition to your statutory rights and does not limit them. To make a request, you contact the Sollevita Team, who check the component and arrange the necessary support. The warranty therefore comes with a point of contact who knows the product, with spare parts and with the possibility of working on the parts concerned.
How are the chair’s original spare parts identified and supplied?
All original Sollevita spare parts are always available, in line with a company policy that has been in place for years. The Sollevita Team identifies the correct part using the product references and the information about the request; a photo can help clarify which component is involved. The modular structure allows targeted interventions on the handset, battery, covers and other components. Any installation is arranged according to the component and the skills required.
Does the modular structure mean I have to carry out repairs myself?
No. Modularity makes the parts more accessible and replaceable, but it does not transfer the technician’s work to the customer. The Sollevita Team can explain the intended use and care operations by video call; when the request concerns motors, control units or other technical components, it arranges a qualified intervention. Being able to remove a cover or an external component is not the same as opening up and repairing the mechanics.
What does receiving a first reply within 24 hours mean?
You receive a first reply within 24 hours, with useful guidance and a direct point of contact in the Sollevita Team. The request can be handled with an explanation or by video call; when a spare part or a technical intervention is needed, the Sollevita Team organises the next steps and keeps you informed of the expected timescales. From the first contact to the solution, you are supported by people who know the product and coordinate the necessary support, without leaving you to manage things on your own.
Can I return a customised Sollevita within 30 days too?
Yes. For purchases made at a distance, you can request a return within 30 days of delivery, even when the chair has been prepared to suit your needs. The procedure, the required condition of the product, collection, any costs and the refund follow the written conditions of the order. The Sollevita Team assists with the request and explains how it is handled. Customisation, therefore, does not in itself rule out this option offered by Sollevita.