- A care chair in daily use needs a realistic aftercare plan, not just a warranty line.
- Covers are removable and washable, which matters most in daily-care routines.
- Wear parts and accessories can be requested through the dealer and factory process.
- A spare-part request goes fastest with the order reference, photos and a short description.
A chair planned for years of daily use
A care chair is used differently from living-room furniture: many hours per day, often with meals, care tasks and repositioning happening at the chair. Sollevita is built for that reality, and the manufacturer approach behind it - almost fifty years of furniture production in Italy - includes something equally important: parts, covers and support remain available after the purchase, so a single worn element never means replacing the whole chair.
Which parts can be replaced
The elements most exposed to daily use are exactly the ones designed to be maintained or replaced: upholstery covers, armrests, casters and wheels, the battery, the handset and, through the service process, mechanical and electrical components. Which specific parts apply to your chair depends on its configuration, which is why requests always start from the order reference.
Washable and removable covers
In daily care, the ability to remove and wash covers is not a comfort detail - it is hygiene and dignity. Sollevita uses removable cover elements so spills, washing routines and long-term freshness can be handled at home. Care instructions for the specific fabric come with the chair; when in doubt, wash conservatively and ask before using aggressive products.
How to request a spare part
Send three things: the order reference (or the approximate purchase date and configuration), one or two photos of the part and its condition, and a short description of what happened. With those, the dealer and factory can identify the exact component for your configuration and confirm availability, cost and the replacement route - usually without a technician visit for simple parts.
Everyday aftercare routine
Aftercare is mostly small habits: keep the movement path of the mechanism free of objects and textiles, vacuum or wipe the upholstery regularly, check that cables are not pinched under wheels or furniture, and charge or maintain the battery as described in the manual. A minute of attention per week prevents most avoidable service calls.
When something stops working
Before requesting service, check the basics: the socket and plug, the cable route, the remote connection and any obstruction under the chair. If the issue remains, contact us with the order reference and a description of what the chair does and does not do - most cases are diagnosed remotely and resolved with a targeted part or visit.
FAQ
Common questions
Are the covers washable?
Yes - Sollevita uses removable cover elements designed for washing. Follow the fabric care instructions delivered with the chair, and ask before using aggressive cleaning products.
Which parts wear out first in daily use?
Typically the elements in daily contact: covers, armrest surfaces and, over longer periods, casters and the battery. All of these are maintainable or replaceable through the dealer and factory process.
How do I order a spare part?
Contact us with the order reference, one or two photos of the part, and a short description. That is enough to identify the exact component for your configuration and confirm availability and cost.
Do I need a technician for every replacement?
No. Covers, the handset and similar parts are usually replaced at home without tools. Mechanical and electrical components go through the service process, which decides whether a visit is needed.
How long are parts available after purchase?
Parts availability follows the manufacturer process behind the chair. Availability for your specific configuration is confirmed through the dealer and factory when you request the part.
What should I check before calling service?
Power at the socket, the cable route, the remote connection and any obstruction under the mechanism. If the issue remains, send the order reference and a description of the behaviour - most cases are diagnosed remotely.