- A configured care chair is produced for one person - that changes how returns work compared with a shop product.
- Cancellation terms are stated in writing with the quote, before production starts.
- The delivery is inspected together and transport damage is documented on the spot.
- The free fit check exists precisely to prevent wrong configurations before they are built.
Why a configured chair is different from a shop product
Sollevita is not taken from a shelf. Seat dimensions, functions, upholstery and equipment are configured for one specific person and home, and the chair is then produced to that configuration. That is what makes the fit good - and it is also why return rules differ from a standard shop purchase. The honest way to handle this is transparency before the order, not surprises after it.
Cancelling before production starts
Between the quote and the start of production there is a window in which the order can still be changed or cancelled. How long that window is, and what happens after production begins, is stated in writing with your quote. If anything in the written terms is unclear, ask before confirming - a serious consultation expects those questions.
What the written quote must state
Before you confirm, check that the quote answers four things in writing: how cancellation works and until when; under which conditions a return or remedy applies; how transport damage is reported and resolved; and what the warranty covers. If a quote does not state these points, request them - they protect both sides.
Delivery inspection and transport damage
At delivery, the chair is inspected: upholstery, functions, remote, and all configured equipment. Anything unusual is documented immediately - photos and a short written note on the delivery record are enough. Transport damage reported at handover is straightforward to resolve; damage reported much later is harder for everyone.
If the configuration turns out wrong
The most common cause of disappointment with configured products is a configuration that never matched the person - wrong seat dimensions, missing functions or functions that were never needed. This is exactly why the free fit check reviews measurements, transfer route, room and caregiver routine before the quote. Investing ten minutes there prevents the situations that return policies exist for.
Where to send questions
For questions about an existing order, cancellation or a delivery, contact us with the order reference and a short description. For questions before ordering, start with the free fit check - it is the fastest way to a configuration that will not need returning.
FAQ
Common questions
Can I cancel my order after confirming the quote?
There is a cancellation window between the quote confirmation and the start of production. Its exact length and conditions are stated in writing with your quote, because the chair is produced to order.
Can I return the chair if it does not fit?
Return and remedy conditions for a made-to-order configuration are confirmed in writing with the quote. The fit check before ordering exists to make sure the configuration matches the person, the room and the routine in the first place.
What if the chair arrives damaged?
Inspect the chair at delivery and document anything unusual on the spot with photos and a note on the delivery record. Transport damage reported at handover is resolved through the dealer and factory process.
What should I check before confirming the order?
That the written quote states the cancellation window, return conditions, the transport damage procedure and the warranty scope - and that the configuration matches the fit check results.
Who do I contact about an existing order?
Use the contact page and include your order reference and a short description of the question. Requests with the order details attached get resolved fastest.