Riser recliner delivery is genuinely useful when the product arrives together with clear explanations of how to use it. Before the appointment, you need to agree where transport ends, which parts need assembling, who will be present and how you will receive support. A chair that arrives pre-assembled can make delivery simpler, but it does not remove the need to check the connections, learn the controls and prepare the room. The aim is not to try everything straight away: it is to start with the activities the person will actually need.
In brief
A well-organised delivery includes clear agreements on transport, on completing the assembly and on explaining the controls, in person or by video call. First use starts with the activities that are genuinely useful to the person, with the support they need and without tiring demonstrations. Keeping the manual, product references, contacts and outstanding questions together lets you approach the days that follow with greater peace of mind.
Before arrival: agree on the service, not just the date
A delivery confirmation should make clear where the delivery point is: the building entrance, the floor or the room where the chair will be used. Access, any stairs and handling requirements must be communicated in advance. Do not assume that the word “delivery” covers activities that have not been defined.
Also ask how the final assembly and the explanation will take place: with someone present on site, or through instructions and agreed remote support. The two options require different preparations. If someone will need to handle parts of the assembly on site, they must be informed and able to follow the intended procedure.
For Sollevita, the reference is the delivery and support service. Tutorials and video calls can support the customer; arrangements, language and included activities must be clarified for the actual destination. Do not assume that removal of the packaging, taking away the old chair or site visits that have not been agreed are included. [2]
Preparing the room and the people who will use the controls
Choose the final position before arrival, checking not only where the chair will fit but also where the backrest, the footrest and the person providing care will be able to move. Keep the passageways clear and prepare the power or charging point without cables running across the route.
If a wheelchair, an adjustable bed or a patient hoist is in use, say which activities are already organised. Do not move or replace necessary aids just to make room for the delivery. A photograph and accurately reported measurements allow the Sollevita Team to understand the constraints in advance, rather than finding the room obstructed on arrival.
Where possible, involve the person who will use the chair and whoever will be present in the daily routine. It is not enough for the instructions to be given to a family member who is just passing through. For anyone who cannot take part, plan a later explanation: do not leave the learning to a brief message forwarded after the appointment.
Pre-assembled does not mean ready without checks
Sollevita is prepared at the factory and delivered pre-assembled; completion includes fitting the backrest using the intended connection system, as well as the backrest wings, according to the configuration and the instructions provided. There is no need to turn this step into a generic guide to dismantling the mechanism.
Ask to be shown how to recognise that the components are correctly positioned and which checks must come before use. Do not force a connection that resists, and do not treat the click of a part engaging, on its own, as sufficient proof that everything is ready. If something does not match the instructions, stop and contact technical support.
The modular construction makes transport and handling of the components easier. It does not, however, authorise anyone to work on control units, motors or wiring. The structure and features of the product describe what can be separated; the operations to be carried out remain those indicated for the chair actually delivered. [1]
Technical checks and the personal trial are not the same thing
Before the person is involved, the intended assembly and operating checks must be completed. Whoever carries them out must know the product or receive the appropriate instructions. It is not the family’s job to invent an acceptance test or to repeat every movement many times.
The personal trial then answers other questions: is the seat well proportioned to the person? Can the handset be reached? Does the person understand which function is about to start? Do they know how to stop it using the intended system? If the chair is used with assistance, communication and the permitted roles must also be clear.
A movement anomaly is not corrected by involving a heavier user or by asking them to “help” the mechanism. Likewise, a difficulty experienced by the person does not automatically prove a fault. Technical checks and care needs must be recognised separately, then coordinated.
A checklist for wrapping up the delivery clearly
This checklist helps you record the outcome of the delivery and the points still to be clarified. It sits alongside the product documents, but it does not replace the manufacturer’s technical checks. Fill it in based on the activities planned for the person, without adding trials just to complete the boxes.
| Step | What to clarify or check | Outcome and contact person |
|---|---|---|
| Access and positioning | Agreed route and room available | Completed / to be clarified |
| Configuration received | Dimensions, upholstery and features in the order | Completed / to be clarified |
| Final assembly | Components fitted according to the instructions | Completed / to be clarified |
| Planned technical checks | Who carries them out and how any anomalies are recorded | Completed / to be clarified |
| Initial activities | One or two appropriate priority activities | Completed / to be clarified |
| Understanding the controls | Function, stopping and agreed return | Completed / to be clarified |
| Power supply and wheeled base | Specific instructions received and understood | Completed / to be clarified |
| Documents and follow-up | Manual, contacts, questions still open | Completed / to be clarified |
If a point remains to be clarified, write down which information is missing and who will need to provide it. A box left blank is not a detail to hide in order to close the appointment. The sheet exists precisely to prevent an operational doubt from being left to memory.
How to tell whether the explanation has really been understood
After showing a control, ask the person to say which function they recognise and how they would stop it. The check can be done first verbally or by pointing to the symbols; it should not force them to perform a movement just to show they are paying attention.
When appropriate, a short trial of the sequence used during the day makes the explanations concrete. Allow time for questions and repeat the difficult steps in simple language. A person may understand how the chair works perfectly well but need support to hold the handset, or need the symbols shown up close.
The recommendations of the French National Authority for Health (Haute Autorité de Santé) on user involvement highlight the value of the person’s experience and preferences in decisions. For delivery, this means listening to how the chair will be used, leaving time for questions and adapting the explanations to whoever will use the controls. [3]
Two useful activities are worth more than a full demonstration
Set a few priorities: for example, a reading position and the return to the seated position, or a resting position and how to use the handset. There is no need to reach the 180° lie-flat position just because the function is available.
If the rise function is relevant, it must be assessed with the necessary supports and assistance. If the need concerns a bed-to-chair transfer, explaining the vertical height adjustment does not replace the procedure defined by those who look after the person. The product technician does not automatically take on a healthcare role.
For someone who arrives tired or cannot take part that day, getting to know the product can be separated from the personal trial, and the follow-up can be agreed. The different mobility and care needs help you prepare your questions, without imposing the same demonstration on everyone.
Battery, wheels and returning to a stable position
The lithium battery powers the adjustments; it does not drive the wheeled base. At delivery you need to understand how charging works for your configuration and the procedure to follow when moving the chair. Unplugging it from the mains and switching off the chair’s power supply are not interchangeable instructions. [1]
For the wheeled base, have the permitted route, the person’s position, cable management and how to lower the chair back onto its feet explained to you. The chair must not be used to sit down or get up while it is resting on its wheels. Do not experiment with thresholds, slopes or narrow spaces with the person seated to see whether it “can get through”.
A photograph of the correctly prepared set-up can help those who take turns providing care, as long as it does not become a substitute for the manual. It is also useful to note where to keep the handset: leaving it out of reach undermines an otherwise accurate explanation.
Documents, the first days and questions not to leave open
Keep the order, manual, product references and contacts in a folder that is easy to find. Pictures should show only what is necessary; there is no need to collect medical records to document the fitting of a backrest.
The first few times the chair is used, note down concrete difficulties: an unclear symbol, a handset that is hard to retrieve, a small table in the way or a preference for a different position. Do not change positioning, supports and sequences all at once: describing the needs separately helps you discuss them with the right contact person.
The Sollevita Team offers tutorials and support by video call; the arrangements and timing of any further contact are agreed according to need. New symptoms or care difficulties should be reported to the healthcare professional, while noises and irregularities in the chair call for technical support. [2]
FAQ
Common questions
Does riser recliner delivery always include a technician?
Not automatically. Transport, assembly, on-site explanation and remote support must be agreed for the destination. Ask beforehand which activities are planned, who will carry them out and what needs to be prepared.
Does Sollevita arrive completely unassembled?
No. It is prepared and pre-assembled; completion on site follows the instructions for the configuration, including fitting the backrest and the backrest wings. There is no need to work on the mechanical structure or the electronics yourself.
Who should receive the explanations?
The person who will use the chair and, when involved, whoever usually provides their care. If a key person is not present, it is useful to arrange a later explanation rather than relying on an informal summary.
Do all the functions have to be tried on the first day?
No. The initial activities must be relevant and suited to the person’s situation. Further functions can be explored later; a demonstration should not become an endurance test.
Can the technician teach me how to transfer a dependent person?
Not simply because they know the chair. Care procedures require appropriate skills and individual guidance. The explanation of the functions is meant to fit the product into the care plan already in place.
Can I still get explanations after delivery?
Yes. The Sollevita Team remains available for clarifications, tutorials and video calls according to the service provided. Keep the product references and describe the specific difficulty, distinguishing a question about use from a technical fault.
Sources and references
[1] Sollevita — Features and construction of the chair.
[2] Sollevita — Warranty and service.
Agree on first use before arrival
Prepare access, the people who will be present and two priority activities, then share the checklist with the Sollevita Team. The delivery can then end with the product identified and the instructions understood, without cramming every question into the moment the chair enters the home.
