Bringing the chair into its final room is only the first part of a premium delivery. An assistive product must be assembled, checked, tried with the real person and explained to whoever will use the controls before the technician leaves the home.
Separating transport, assembly, testing and training makes the service measurable. The phrase “delivery included” does not tell you whether the packaging is removed, the routes are checked, the rise is simulated or the final configuration is recorded.
Assessing a Sollevita delivery means focusing on a few priority activities already defined during the consultation. Trying every function at random can tire the person and leave less time for the sequences that are genuinely needed.
In brief
- The delivery must specify the main entrance, the floor, the room, assembly, testing and removal of the packaging.
- The real person must try at least the priority activities, not just watch the chair moving while empty.
- The caregiver and a back-up family member must know how to stop the chair, return it to the seated position and carry out basic checks.
- Photographs, model, serial number, manual and contacts must be handed over in an orderly way.
- A follow-up after the first few days makes it possible to adjust the position of the handset, the sequences and how the room is used.
Before arrival: confirming access and the people present
Measuring doors, the lift, stairs and turns prevents the technician from discovering a problem once the product has already been unloaded. Modularity makes entry easier, but it does not replace checking the route.
Clearing the final room allows the chair to be assembled and tried without blocking exits or moving objects while the person waits. The power socket, the charging point and the operating side must be ready.
Confirming who will be present makes it possible to train the people who will actually use the product. A demonstration given only to a family member who happens to be there may not reach the care worker or the regular caregiver.
Gathering the activities to be simulated helps to plan the time. Rising, resting, the table, personal care and moving around should not be improvised on the day of delivery.
Entry and assembly in the final room
Protecting floors, door frames and furniture reduces damage when heavy modules are carried in. The staff must know the weight, the grip and the order in which the components are brought in.
Fitting the bayonet backrest and the armrests according to the procedure serves to confirm that the fittings are fully engaged. A component that appears to be in place may still require a visual and manual check before use.
Connecting the power supply, the battery and the handset requires that the cables do not cross the walkway and are not pinched by the movements. Charging must be explained on the actual configuration.
Removing the packaging only after the initial check avoids losing useful labels or protective materials. The customer must know which materials to keep and for how long.
Technical testing before involving the person
Running the movements while empty allows the technician to check that the area is clear, that the control responds and that assembly is correct. Each axis must be checked separately and returned to the neutral position.
Listening for noises and observing the cables during testing creates a reference baseline. Any anomalies must be resolved before the person sits down.
Checking the trolley base, the feet and stability prevents a rise or transfer being carried out with the chair resting on its wheels. The configuration intended for getting on and off must be shown clearly.
Recording the model, serial number and a photograph of the final configuration makes the delivery traceable. The document must link to the order and to the regulatory documentation.
The checklist before the technician leaves
Using a signed checklist reduces the gap between the sales promise and the service actually delivered. Each item must state the outcome, the person involved and any follow-up.
Limiting the trials to the priority activities keeps the training understandable. The other functions can be explored later on with videos or support.
Photographing the final position of the cables, the control and the armrests helps whoever assists to restore the configuration. The images do not replace the manual, but they make the routine more concrete.
Noting down questions and anomalies prevents them from being forgotten after departure. The record must state who to contact and how soon a response will be given.
| Phase | Activity | Who takes part | Outcome to record | Before closing |
|---|---|---|---|---|
| Before arrival | Access, room, socket, people | Family point of contact | Photos and measurements confirmed | Clear route |
| Assembly | Backrest, armrests, wiring, battery | Technician | Components assembled and identified | No pinched cable |
| Testing while empty | Movements and stability | Technician | Axes tested and returned to neutral | No anomalies |
| Person trial | Sitting, rising, resting or priority activity | User + caregiver | Comfort, controls and stop understood | Person returned to the agreed position |
| Training | Routine, prohibitions, emergency, charging | All users | Teach-back completed | Questions resolved or noted |
| Documents | Manual, data plate, contacts, checklist | Technician + point of contact | Signed receipt | Files and photographs archived |
| Follow-up | Contact after a few days | Customer service | Corrections and problems recorded | Agreed action plan |
Trying real activities, not putting on a show of the functions
Simulating the rise shows how the feet are placed, how the armrests are used and the ability to stop the movement. The person must have time to prepare the movement and to say if they feel uncomfortable.
Simulating rest shows whether the control, the Push Head and the return to the seated position are understandable. Reaching the deepest position is not necessary if it is not part of the routine.
Simulating use at the table requires the actual table, not an abstract explanation. The space under the tabletop, the armrest, the height and the knee room must all be checked together.
Simulating a personal-care task can show the usefulness of the vertical lift. Healthcare tasks or complex transfers must not be improvised during a delivery without the appropriate professionals and plan.
Training with teach-back: demonstrating that it has been understood
Having the caregiver repeat the sequence checks understanding better than the question “is everything clear?”. The technician observes and corrects without rushing them.
Asking the person to find the stop or return button shows whether the handset is accessible. The training must be adapted to their eyesight, dominant hand and familiarity with technology.
Repeating the moving-around routine clarifies the trolley base, the feet, the cables and the thresholds. The route should be carried out slowly and without turning the chair into an outdoor wheelchair.
Leaving a “routine on one page” card helps when several people take turns. The card must be consistent with the manual and with the person’s preferences.
Documents and photographs to leave with the customer
Handing over the manual, the applicable declaration and the product references makes it possible to identify Sollevita over time. The commercial name must be linked to the model and to the actual data plate.
Recording a photograph of the assembled chair shows the correct position of the components and cables. A second shot can document the table or the assistance side.
Providing separate contacts for technical questions and commercial matters avoids calls being directed to the wrong person. The channels must be valid for the country of delivery.
Explaining the reporting procedure makes support faster: the serial number, the movement involved, a photograph and a description of the event are all useful information.
Follow-up: the delivery continues after the first day
Contacting the family after a few days makes it possible to observe real use. The position of the control, the resting sequence or the distance from the table may need small adjustments.
Keeping symptoms and technical problems separate keeps the pathways clear. Pain or dizziness should be reported to the healthcare professional; a noise or an intermittent button to the technical service.
Updating the routine when the caregiver changes prevents the training from remaining tied to a single person. Videos and cards can help, but a complex transfer requires specific professional instructions.
Closing the follow-up with a list of actions prevents questions and promises from being left open. Each point must have an owner and an approximate date.
The first 48 hours: check without changing everything
Observing the first two days makes it possible to check whether the chosen position, the charging point and the sequence of controls work in the real routine. Adjustments should be changed one at a time, otherwise it becomes difficult to understand which change has improved or worsened the experience.
Noting technical questions separately from pain, dizziness or new symptoms helps in contacting the right point of contact. The Sollevita service can act on the control, its footprint or its operation; clinical aspects remain the responsibility of healthcare professionals.
Confirming the follow-up within an agreed timeframe closes the premium delivery. The family should receive an answer on every open point, even when the solution requires a technician, an additional measurement or a new trial.
What not to promise as a universal standard
- The same delivery and assembly time in every country and home.
- Complete training for someone who is not present or does not try the product.
- Automatic compatibility with hoists, beds and tables that have not been checked.
- Removal of the packaging or the old chair if it is not stated in the contract.
- On-the-spot resolution of any anomaly that emerges during testing.
- Safe use of complex transfers without a professional assessment.
Next step
Before the delivery, agree who will be present and which two or three real activities will be simulated.
Ask for a signed checklist covering assembly, testing, training, documents and follow-up: the premium service must be verifiable before the technician leaves the home.
Essential references
- La Castellana, internal checklist for delivery, assembly, testing and Sollevita training.
- WHO, Wheelchair provision guidelines: fitting, training, follow-up and the responsibilities of the service.
- HSE, Equipment safety in health and social care: checking, training and the appropriate use of equipment.
- Instruction manual and documentation of the configuration actually delivered.
FAQ
Common questions
What does premium delivery mean?
It means defining floor transport, assembly, testing, a trial with the person, training, documents and follow-up. Each individual activity should be written into the quotation.
Who should be present?
Where possible, the person, the regular caregiver and at least one point of contact or stand-in. Whoever will use the chair must try the controls.
Should every function be tried on the first day?
Not necessarily. It is better to focus on the priority activities and introduce the rest when the person is less tired.
Can the technician teach a complex transfer?
Only if they have the appropriate role and competence and the procedure has been assessed. Delivery does not replace the plan set out by a physiotherapist or occupational therapist.
Do I have to sign a checklist?
It is advisable to record what has been assembled, tried and explained, along with any questions and follow-up. A signature should not replace your ability to report problems later on.
What should I prepare before the arrival?
A clear route, the room ready, a power socket, the people present, the activities to simulate, any aids already in use and the agreed documentation.
