Buying Sollevita from a distance always begins with a conversation with our experts. Tell us who will use the chair, which activities they would like to enjoy more comfortably and any difficulties they encounter in daily life. Team Sollevita helps you understand whether the product can meet these needs and which points to explore before choosing.
The consultation also establishes how the chair will be prepared: seat dimensions, weight capacity and upholstery are considered alongside the person’s habits and the setting in which it will be used. This conversation takes place before the purchase is confirmed and covers arrangements for delivery, assembly and subsequent support. It may focus on everyday comfort for an independent person or on more specific care needs.
Eight points to agree before ordering
1. Get to know the product and your point of contact
Sollevita is made in Italy by La Castellana. Team Sollevita is your point of contact for advice and questions about the product. Keep the contact details, the proposal you receive and the configuration you have discussed: anyone helping you make the choice can then refer to the same information. [1]
2. Start with the person’s activities
Describe two or three situations that matter: watching television, reading, working at a computer, resting or moving closer to a table. If assistance is needed, explain when and who provides it. A request such as “I would like more comfortable support while reading” helps connect a function to a specific activity.
Where there are particular positioning or transfer needs, the consultation gathers useful information and identifies what should be checked with the professional supporting the person.
3. Establish dimensions and weight capacity
Height and weight provide a starting point for the discussion. Seat widths of 52 or 63 cm and three seat depths are available, to be considered in relation to the person’s proportions and support needs. Seat dimensions and overall external dimensions describe different things: both need to be clear before ordering. Explain which measurements you already have and which still need to be taken. [1]
4. Understand the included features and personalisation
The Sollevita riser recliner chair with integrated care features is designed as one complete product, with 5 to 8 independent motors depending on weight capacity. The consultation establishes its dimensions, weight capacity and upholstery, while clarifying the functions and components of the proposed configuration. [1]
The powered Push Head headrest is included as standard. It adjusts support at the top of the backrest to suit activities throughout the day, from watching TV and reading to working at a computer and resting. The choice between a wired and a wireless handset is also discussed with the Team, according to the person and the configuration.
5. See the adjustments you will use
During a demonstration, you can ask to see the functions related to your priorities. Vertical height adjustment changes the height of the whole chair; the rise function assists the move towards standing. Push Head and the main backrest have separate adjustments. Seeing them individually helps you understand which part moves and which activity it could help with. [1]
Ask for the explanation to refer to the proposed configuration and the controls you will receive. A video call can help you follow a movement, pause the explanation and ask a specific question.
6. Prepare the space and access route
Provide the delivery address and describe the route to the room: floor level, lift, stairs, doors, turns and thresholds. The space needed while the chair is being adjusted must also be considered in the area where it will be used. If there is an adjustable bed, wheelchair or patient hoist, provide the relevant details so that compatibility with the daily routine can be explored.
7. Arrange delivery and the included assembly
Sollevita is prepared at the factory and delivered pre-assembled. Completing assembly is straightforward and involves fitting the backrest and backrest wings according to the instructions supplied. On-site assembly is included in the price and can be arranged by Team Sollevita in the buyer’s country.
Before delivery, agree who will be present, how access will be managed and how you will receive the initial explanation. These details help prepare for the chair’s arrival and involve the person who will use it or provide assistance. You can explore this stage in the guide to chair delivery.
8. Clarify support after arrival
Team Sollevita remains your point of contact after purchase and can arrange support in the buyer’s country. When contacting the service, explain whether you have a question about using an adjustment or have noticed an operating problem. Tutorials, video calls and technical support are used according to the need and the applicable terms. [2]
Keep the agreed configuration, instructions, order details, warranty terms and return conditions. This will make it easier to relate any request to the chair you have received.
Information to prepare for the consultation
Relevant, clear information is enough for the first conversation. The French public information portal Mon Parcours Handicap highlights the importance of considering needs, the environment and opportunities to try an assistive product in real use when choosing one. The following table helps you gather these details for your discussion with the Team. [3]
| Information | What to prepare | What it helps with |
|---|---|---|
| Activities | Two or three parts of the day you would like to improve | Identify the adjustments to explore |
| Person | Height, weight and measurements already available | Assess seat proportions and weight capacity |
| Controls and assistance | Who will use the handset and what help is available | Consider accessibility and how the functions will be explained |
| Assistive equipment | Model and relevant features of the bed, wheelchair or other equipment involved | Explore the compatibility requirements |
| Environment | Access route, passage measurements and area of use | Prepare for delivery and positioning |
| Upholstery | Preferences and any requirements of the care setting | Choose the material and establish care instructions |
A photograph of the empty space can help clarify a question about dimensions. If images of the person are needed, agree their purpose and how they will be sent, limiting them to the information required. For the first contact, you can start with a description of activities and known measurements. Avoid performing additional or difficult manoeuvres to make a video.
If the choice involves a particular situation, the information on reduced mobility and daily care can help you prepare relevant questions.
What a remote consultation can clarify
The conversation allows you to focus on what matters to you: a support, the movement of a component, the control to use or the care of the upholstery. You can involve the person who helps you every day so that they also understand the explanations.
Images and demonstrations have a specific role. They show how the chair works and help you discuss the setting; the person’s comfort and support needs require information about their own situation. If you use specific supports or need assistance with transfers, these points form part of the assessment before ordering.
The consultation may lead to an agreed configuration or show that a measurement is needed, an access detail needs clarifying or a discussion with the relevant professional is necessary. The Team helps you identify the points to resolve in order to understand whether Sollevita is suitable.
Keep a record of what has been agreed
Before confirming the order, gather the configuration, delivery and assembly arrangements, and service terms in documents you can refer to later. The EU’s Your Europe guide provides a reference on the contractual information to receive before making a distance purchase. [4]
Sollevita comes with a 5-year commercial warranty on every component, subject to the terms provided. Original spare parts, tutorials and video calls are available. An initial response is expected within 24 hours; the arrangements and timing of any intervention are determined according to the need. [2]
For distance purchases, it is also possible to request a return within 30 days of delivery, including for a chair prepared around the person’s needs, subject to the written conditions. Before ordering, clarify collection arrangements, the required condition of the product and how the return will be organised. [2]
FAQ
Common questions
How do I buy Sollevita from a distance?
The first step is to contact Team Sollevita. The experts explore the person’s needs, check the points that help establish whether the product is suitable and agree the configuration with you. The purchase is arranged after this conversation; the website has no shopping basket for completing an order independently.
Does a video call replace the person trying the chair?
A video call helps you understand the functions and ask questions during the demonstration. Support, comfort and any transfers need to be assessed in the actual situation. Whether further checks are needed depends on the person’s needs and the information available.
Do I need to send medical reports and personal photographs straight away?
Start by describing activities, known measurements, the environment and any assistive equipment used. The Team will clarify what further information would be useful and which channel to use for sharing it. Any images should respect the person and show only what is needed for the discussion.
What is personalised if Sollevita already includes a complete set of features?
The consultation establishes dimensions, weight capacity and upholstery for the person. Seats are available in widths of 52 or 63 cm and three depths. The configuration and controls are also clarified so that the explanation relates to the chair that will actually be prepared. [1]
Is on-site assembly included in the price when buying from a distance?
Yes. On-site assembly is included in the price and can be arranged in the buyer’s country. The consultation establishes the arrangements for the delivery address, access and the presence of the people who will use the chair or receive the initial explanation.
Can I receive support in my country after delivery?
Team Sollevita can arrange support in the buyer’s country and remains the point of contact for enquiries. The approach is determined by the need and the service terms, using guidance, tutorials, video calls or technical support as appropriate. [2]
Sources and references
[1] Sollevita / La Castellana — Riser recliner chair with care features: functions, construction and technical specifications
[2] Sollevita / La Castellana — Warranty & Service
[3] Mon Parcours Handicap — French public information portal — Quelles questions se poser avant de choisir une aide technique ?
[4] European Union — Your Europe — Contract information
Discuss your configuration with Team Sollevita
Tell us which activities you would like to make more comfortable, who will use the chair and where it will be placed. Speaking with our experts is the first step in understanding whether Sollevita is suitable and deciding how it should be prepared. Write to Team Sollevita.
